News & insights
From April 2017, all non-household
customers in England will be able to choose their water and sewerage retail
services provider. This is due to a change in the law under the Water Act 2014,
designed to introduce competition into the water industry.
Whilst existing water companies
will still own and maintain water and sewerage networks, services including
billing, handling customer queries and complaints, and meter reading will be
provided by a number of different companies (see www.open-water.org.uk/).
This change will have an impact on
the Commercial Drainage and Water Enquiry (CommercialDW). From April 2017, this
will affect the answers to the following questions:
Is a surface water drainage charge payable?
Who bills the property for sewerage services?
Who bills the property for water services?
With surface water, the Enquiry
will continue to indicate whether or not surface water discharges to a public
sewer. Where such connections exist, a drainage charge may be applicable.
With regard to who bills a
property, the existing owner should be in a position to let you know who the
current retailer is. A full list of potential retailers is available at www.open-water.org.uk/for customers/find a supplier/
It also means that the current
What is the current basis for charging for sewerage and water services
at the property?
Will be replaced by the question:
Is there a meter installed at this property?
Notes for editors
The Drainage and Water Searches Network (DWSN)
is a membership organisation for companies or group companies who are
responsible for compiling full and complete responses to the Law Society’s
CON29DW Enquiry or the Commercial Drainage and Water Enquiry (CommercialDW).
The CommercialDW provides comprehensive
information regarding the water supply and sewerage assets for non-household