Contact us

Whether you’ve got a question or a suggestion on how we can improve, we’d love to hear from you.

Get online help

Online chat availability:
Get an instant response with our online chat option.

We are open Monday, Tuesday, Thursday, Friday 9am to 5pm and Wednesday 10:30am to 5pm*.

* Please note that our Customer Experience Team phone lines are closed on Wednesday from 9am to 10:30am to allow for team training.

Chat online

Got something less urgent? Why not complete our online enquiry form.
(We usually respond within 24 hours)

Enquiry
Give us a call

Telephone number:
0845 070 9148

We are open Monday, Tuesday, Thursday, Friday9am to 5pm and Wednesday 10:30am to 5pm*.

* Pleasenote that our Customer Experience Team phone lines are closed on Wednesday from9am to 10:30am to allow for team training.

Write to us

Email:
onlinecustomers@thameswater.co.uk

Send us a letter:

Thames Water Property Searches
PO Box 3189
Slough
SL1 4WW

DX:
151280 Slough 13

Can we help you?

Our online chat is now closed. You can contact us on 0845 070 4198 between 9am - 5pm, Monday to Friday.
Alternatively, you can send us a message using our online enquiry form.