Contact us

Whether you’ve got a question or a suggestion on how we can improve, we’d love to hear from you.

Get online help

Online chat availability:
Get an instant response with our online chat option.
We’re available between 9am - 5pm, Monday to Friday.

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Got something less urgent? Why not complete our online enquiry form.
(We usually respond within 24 hours)

Enquiry

Not happy with our service?

Find out how you can let us know if our service has fallen short of what you’d expect.
Give us a call

Telephone number:

0845 070 9148

As you’d expect, we’re around Monday to Friday, 9am - 5pm.

Write to us

Email:
onlinecustomers@thameswater.co.uk

Send us a letter:

Thames Water Property Searches
PO Box 3189
Slough
SL1 4WW

DX:
151280 Slough 13

Can we help you?

Our online chat is now closed. You can contact us on 0845 070 4198 between 9am - 5pm, Monday to Friday.
Alternatively, you can send us a message using our online enquiry form.