Meet the team
Great service requires some brilliant people. So we thought we’d introduce you to the faces behind Thames Water Property Searches. If you have anything you’d like to talk to them about, they’d love to hear from you.
Sue StevensSales, Marketing and Customer Experience Manager
With a background in customer service and sales, Sue enjoys working at an organisation that really does put the customer first. Having returned from working in the regulated side of Thames Water she brings a wealth of experience and focus in helping customers find the solutions they need. Sue also translates that into the Marketing function, ensuring customers receive the messages they need when they need them.
Hannah MarshallOperations Manager
Since joining Property Searches in 2003, Hannah has managed a variety of aspects of the business from customer service, search production, supplier and contract management and compliance. In June 2013 she took on the role of Operations Manager to oversee our production, supplier and IT teams to ensure we deliver exceptional service through our people, our relationships and system capabilities.
Carly SharrockCustomer Care Manager
Before joining us in 2022, Carly worked in Financial Services for 12 years gaining qualifications with the International Compliance Association (ICA). Carly has worked within a Compliance, Complaints, Quality and Governance environment for the last 8 years and is passionate about providing great customer service at Thames Water Property Searches. Carly is also responsible for maintaining and building relationships with our customers and helps them by identifying solutions to their search requirements.
Stephanie SavvaCustomer Experience Team Leader
Steph has recently joined Property Searches in January 2021 as a Property Searches Team Leader. In her previous job Steph was a Deputy Team Leader and Subject Matter Expert (SME,) she comes with a wealth of experience in the finance and banking industry and a strong focus on delivering exceptional customer service. Steph was also accountable for coaching, motivating and developing new members to cultivate their skills and knowledge. She thrives on a challenge and has a proven track record of high performance under challenging circumstances.
James HeathMarketing Manager
James joined Property Searches in June 2017 as Marketing Manager, having previously worked in a variety of marketing roles within the publishing industry. James oversees the marketing strategy for the Property Searches business, by developing marketing activities to generate demand through online and offline channels, resulting in increased customer engagement, acquisition and retention.
Renee TruterProduct Delivery Manager
Renee has more than 14 years’ wealth of property search experience behind her. Having worked in various roles from customer service, search compilation through to people management she now manages the overall production of Drainage and Water search enquiries. Bringing all her customer experience, history and focus into the fold, Renee’s vision is to ensure that we maintain our very high quality standards whilst ensuring that a first class exceptional customer service is always delivered. And in her view, this is what makes Thames Water market leaders.
Carl JohnsonBusiness Systems & Process Manager
Carl has been involved in the production and management of drainage and water enquiries for over 15 years and has been responsible for managing relationships with our suppliers for our ‘One Stop Shop’ as well as identifying and developing new products. In his current role, Carl is managing all of Property Searches IT requirements ensuring our systems are supported and continually developed to help with the delivery of Property Searches strategic plans.
Emma KnightContracts, Compliance & Change Manager
Emma joined Property Searches in 2005. Having worked in various roles in the department, including customer service, product delivery and compliance, Emma has a wealth of knowledge about the business. Emma now manages the overall compliance of the department to ensure that we maintain our high-quality standards and can continue to deliver for our customers.