We're here to help

Our amazing customer experience team are available to help you with your property searches by webchat and by phone.

Get online help

Online chat availability:
Get an instant response with our online chat option. We're available between 9am – 5pm, Monday to Friday.

Chat online

Got something less urgent? Why not complete our online enquiry form.
(We usually respond within 24 hours)

Give us a call

Telephone number:
0800 009 4540

Our Customer Experience Team are available between 9am to 5pm on Monday, Tuesday, Thursday, Friday and 10:30am to 5pm on Wednesday*.

*Please note that our Customer Experience Team phone lines are open from 10:30am on Wednesday to allow for team training.       

Write to us


Send us a letter:

Thames Water Property Searches
PO Box 3189

If your query relates to your water bill

Click here or call 0800 980 8800

Can we help you?

Our online chat is now closed. You can contact us on 0800 009 4540 between 9am - 5pm, Monday to Friday.
Alternatively, you can send us a message using our online enquiry form.