We're here to help
Our amazing customer experience team are available to help you with your property searches by webchat and by phone.
Online chat availability:
Get an instant response with our online chat option. We're available between 9am – 5pm, Monday to Friday.
Got something less urgent? Why not complete our online enquiry form.
(We usually respond within 24 hours)
0800 009 4540
Our Customer Experience Team are available between 9am to 5pm on Monday, Tuesday, Thursday, Friday and 10:30am to 5pm on Wednesday*.
*Please note that our Customer Experience Team phone lines are open from 10:30am on Wednesday to allow for team training.
Send us a letter:
Thames Water Property Searches
PO Box 3189
Click here or call 0800 980 8800