Contact us

Whether you’ve got a question or a suggestion on how we can improve, we’d love to hear from you.

Get online help

Online chat availability:
Get an instant response with our online chat option. We're available between 9am – 5pm, Monday to Friday.

Chat online

Got something less urgent? Why not complete our online enquiry form.
(We usually respond within 24 hours)

Give us a call

Telephone number:
0800 009 4540

Our Customer Experience Team are available between 10am to 5pm on Monday, Tuesday, Thursday, Friday and 10:30am to 5pm on Wednesday*.

*Please note that our Customer Experience Team phone lines are open from 10:30am on Wednesday to allow for team training.       

Write to us


Send us a letter:

Thames Water Property Searches
PO Box 3189

151280 Slough 13

Can we help you?

Our online chat is now closed. You can contact us on 0800 009 4540 between 9am - 5pm, Monday to Friday.
Alternatively, you can send us a message using our online enquiry form.