Contact us
Whether you’ve got a question or a suggestion on how we can improve, we’d love to hear from you.
Online chat availability:
Get an instant response with our online chat option.
We are open Monday, Tuesday, Thursday, Friday 9am to 5pm and Wednesday 10:30am to 5pm*.
* Please note that our Customer Experience Team phone lines are closed on Wednesday from 9am to 10:30am to allow for team training.
Got something less urgent? Why not complete our online enquiry form.
(We usually respond within 24 hours)
Telephone number:
0845 070 9148
We are open Monday, Tuesday, Thursday, Friday 9am to 5pm and Wednesday 10:30am to 5pm*.
* Please note that our Customer Experience Team phone lines are closed on Wednesday from 9am to 10:30am to allow for team training.
Email:
onlinecustomers@thameswater.co.uk
Send us a letter:
Thames Water Property Searches
PO Box 3189
Slough
SL1 4WW
DX:
151280 Slough 13
