We’ve put together a list of questions we get asked regularly. But if you can’t find the answer you’re looking for please get in touch with us.


How much does a search cost?

You will find the prices for the searches produced by Thames Water Property Searches here.


How do I get started?

It’s easy. Just click here to Register. It will only take a couple of minutes and once you’ve got an account you can start ordering right away.

How do I place an order?

First, you need to log in by clicking the link at the top of the page. Then you simply enter the property details and create your own case reference (this way you can track your searches easily). Once you’ve done this you’ll be able to create a map with our easy-to-use boundary tool – or, if you already have a plan, upload it. Then you just select whatever search/searches you need and you’re done.


Do you only offer drainage and water searches?

Yes, as of the 1st August 2023 we only offer the searches we produce.

Do I have to be in a Thames Water area to use your service?

We welcome customers from all over the United Kingdom but are only able to produce drainage and water searches within the Thames Water area.

Can I order searches for properties outside the Thames Water area?

As from the 1st August 2023 we can only provide drainage and water searches within the Thames Water area.

Where do I get help with my account?

We’ve put together a useful little guide with all the information you’ll need. But if you’d prefer to speak to us then give us a call.


Do you cover searches for new builds or plots of land?

Yes. And because we use the up-to-the-minute Ordnance Survey MastermapTM technology, most new builds already feature in our mapping tool. If not though, you can just upload a plan to your case.

How long does each search take?

When you select a search an average turnaround time will be displayed. And once ordered, you can track each search to find out when it’s expected to arrive.

Can I cancel a search that I’ve ordered?

This will depend on where it is in the process. Best to request the cancellation and then we can confirm once we have checked on the system.


How do I pay?

Here at Thames Water Property Searches, we want to make doing business with us as simple and flexible as possible. Thames Water Property Searches offer several ways for you to pay for the searches which have been ordered. Click here to view the payment methods available.

Oops, I’ve forgotten my password?

No problem. You can reset your password anytime at the login screen.


If I’m unhappy with the service and want to make a complaint, where do I go?

We are committed to providing exemplary customer service, so we hope you never have to complain but we know that occasionally things don't go to plan. If you feel we’ve fallen short, please get in touch with us on 0800 009 4540 and our Customer Experience team will help you. If we can’t resolve things for you straight away, as in some cases third party consultation will be required, an experienced case owner will contact you so we can work together to resolve your complaint. Details of our full complaints procedure are here.

If you feel that our resolution doesn’t resolve your issue, you will then be able to refer your complaint to The Property Ombudsman (TPO) for further consideration. More details about the scheme can be found online at www.tpos.co.uk. Their contact details are: The Property Ombudsman Scheme, Milford House, 43-45 Milford Street, Salisbury SP1 2BP, Tel: 01722 333306 or email them on admin@tpos.co.uk.


Why is Thames Water Property Searches so different?

We have been compiling drainage and water searches for over 20 years making us an expert in the field of the CON29DW and offering customers protection with our high standards and our ISO 9001 accreditation.

Want to talk to us?

Contact us