News & insights

News: 05 May 2023

Product Withdrawals

In the last communication on our price increase we advised that we are making significant investments with our systems, well we’re pleased to announce that the work will start imminently. However, this does come with a downside and that is our decision to cease offering all reseller products within the One Stop Shop. In literal terms this means that we will only be offering the products that we produce and those are …

  • ALS – Asset Location Search
  • Commercial Con29DW
  • Residential Con29DW
  • SFH – Sewer Flooding History

We will cease offering all other products and accepting any new orders for these products from the 1st August 2023 but of course any products that are still in flight at that time will be fulfilled and despatched in the normal manner.

All searches that have been previously completed will still be available to view and download for the following next 6 months, arrangements should be made to archive these searches within your own system during this time as the current website and portal will cease to exist from April next year.

Our Customer Experience team are available for any questions and can be contacted by phone, webchat and email https://www.thameswater-propertysearches.co.uk/ContactUs/ContactUs We thank you for your business over the last 10 years and look forward to continuing to supply you with our high-quality products as listed above.

Can we help you?

Our online chat is now closed. You can contact us on 0800 009 4540 between 9am - 5pm, Monday to Friday.
Alternatively, you can send us a message using our online enquiry form.