Using the information we collect

We may use the information that we collect from you via our site in accordance with the Data Protection Act 1998 and other applicable laws:

  • To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes;
  • To carry out our obligations arising from any contracts entered into between you and us
  • To notify you about changes to our service and/or our site;
  • To process any payments that you make via our site;
  • To contact you in any way (including mail, e-mail, phone, text) about products and services offered by us and selected partners. If you would like to opt out of such communication please email twps@thameswater.co.uk 

We use a third party, Worldpay UK Ltd, to collect your payment details and process payments made over our site.

Can we help you?

Our online chat is now closed. You can contact us on 0845 070 4198 between 9am - 5pm, Monday to Friday.
Alternatively, you can send us a message using our online enquiry form.