Your rights

You can request a copy of the information that we hold about you at any time by contacting us at the address below.

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have the right at any time to stop of us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can exercise the right at any time by contacting us at the address below or please email twps@thameswater.co.uk

The Website may, from time to time, contain links to and from the websites of our suppliers, partner networks, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of those websites before you submit any personal data to those websites.

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. In certain situations you may ask us to block or restrict the personal data we hold about you, object to particular ways in which we are using your personal data, or also ask us to send the personal data you have given us to a third party.

If you wish to make a complaint about how we use your personal data, please contact us via onlinecustomers@thameswater.co.uk. If you are still unhappy, you can contact the appropriate data protection supervisory authority. The UK Information Commissioner’s Office can be contacted via their website.

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Can we help you?

Our online chat is now closed. You can contact us on 0845 070 4198 between 9am - 5pm, Monday to Friday.
Alternatively, you can send us a message using our online enquiry form.